Chip was amazing! My furnace went out couple days ago and wasn't blowing any heat, so I called Chip and he came out on the 8th. When he got up to my furnace he told me that whoever installed my furnace in my house installed it with the wrong capacitor which ultimately ended up burning out the fan motor which is why I was not getting any more heat and why It was making that loud buzzing noise every time I turned it on, so he informed me that my parts are under warranty and that he would go get them and change them out So he left and came back and did just that. Everything was installed and then at the end he found out that the limiter switch also got burned out, so he told me he would come back tomorrow (which is today), pick up the new limiter switch and i will have heat again. Not to mention he traveled a great distance yesterday and today to get all the parts. Very commendable and reliable person! And now my heat is back working, furnace good to go, and me and my dog don't have to sleep another night in the cold!
Chip and Elroy were perfect! They helped identify a tricky problem and saved me tons of money by cleaning my unit and repairing the issue. I have cold AC now and much better airflow! We are extremely satisfied with their professionalism, punctuality, and knowledgeability. They are diligent workers and took the extra steps to make sure our AC unit works well for the years to come. 5+ stars. I would definitely use them again. Thank you Franklin D Smith!
When I tell you Mr Franklin and his partner are absolutely the best they truly are! No only was he honest with pricing and very knowledgeable he explained every problem area to my understanding , he was also able to work with my home warranty company . Not only did he install a new Hvac system but also fixed every problem area he encountered including my thermostats. Will definitely recommend and will most surely be using his services again.
Don’t do it. He was supposed to repair my niece’s heating unit. She paid him for the mediocre services and the system broke again, less than a few weeks after. It is now 7 degrees outside in Atlanta, and he thinks it’s funny - she and her children are displaced because her home is 40 degrees inside. He had been ducking calls and when finally reached out, had the nerve to say he did what he was supposed to do. If the unit needs to be replaced, why are you putting ‘bubble gum’ on it and charging people $$, knowing it will break soon after. Save your money and find someone reputable. People die in this kind of weather.
They made the problem worst. Worked on AC Unit for 2 hours. As a temporary fix the technician left the fan on And said he would look for the part and call back the next day. But they did not follow up with us. Told us they would check around for the part and never did get back to us. And in the meantime the house became even hotter after he worked on it. And when we called the next day no one ever called or came back out. When you call them you get an answering service that does not wrk for the company. Very Bad Experience
Residential and Commercial HVAC Installation
If you need a new HVAC system installed in your home or business, turn to the professionals at Franklin D. Smith Heating Air. We’ll treat you the way we’d like to be treated.
Franklin D. Smith Heating Air
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